We care about the protection of your personal data and your privacy. For this reason, we will inform you in the following about our handling of your personal data, in particular for what we process your personal data, to whom we transmit them and the data protection claims and rights to which you are entitled. When we subsequently talk about data, we mean your personal information. This is all the information that identifies you as a person, directly or indirectly.
Please read the following information carefully.
MED-EL Elektromedizinische Geräte Gesellschaft m.b.H.
Tel.: +43 5 77 88
MED-EL Elektromedizinische Geräte GmbH
We process personal data that we receive from you in the course of the business relationship. In addition, we process personal data that we receive from third parties and/or public accessible sources (e.g. business register, register of associations, country register, press, media) in a permissible manner (e.g. for the fulfillment of orders / contracts, fulfillment of legal obligations or consent granted by you).
We process your personal data in accordance with the data protection regulations (GDPR and the Data Protection Act (DPA) in the current version).
You can access nonpublic information (i.e. software downloads, additional services e.g. eLearning) by registering on our website and providing us with the following data: name, e-mail, user name, password
Personalising in order to obtain access to nonpublic information on MED-EL products and services
Consent – Art. 6 (1) lit. a) GDPR; performance of a contract – Art. 6 (1) lit. b) GDPR
You are able to contact MED-EL (e.g. requests about products, support, etc.) by filling out our contact forms. The contact is normally made by e-mail, if a phone number is given by phone.
When submitting the contact form your data of the contact fields (name, occupation (e.g. surgeon, home care, audiologist), interests (professional interests), telephone, address (street, house number, city, zip code, region, country), e-mail, interest to be included in mailing list) are processed.
Answering/assisting you with your request
Consent – Art. 6 (1) lit. a) GDPR
When contacting us you can register to our newsletter and mailing lists providing you with information to our products and services. The following data will be used: name, profession, professional interests, telephone, address, e-mail, evaluation of user behaviour (i.e. opening and click rates of e-mails)
Advertising of MED-EL products and services
Consent – Art. 6 (1) lit. a) GDPR
Within MED-EL Elektromedizinische Geräte Gesellschaft m.b.H., only those departments or employees receive your data, as far as they need it for processing for the corresponding purposes. In addition, commissioned by us processors (IT service providers, printing services, marketing, etc.) receive your data, if they need the data to fulfill their respective performance. All processors have been carefully selected and take appropriate technical and organisational measures to ensure that your data is processed in accordance with data protection obligations and that your rights are protected. Above all, contract processors are not permitted to use your personal data for their own purposes.
With regard to a transfer of data to other third parties, we point out that such a transfer is made only on the basis of a valid legal basis and for pre-determined purposes.
The updating of your personal data takes place primarily on the basis of your direct feedback or change notices to us. However, updating is also possible due to information from third parties or the use of publicly available information.
We process your personal data, as far as necessary, for the duration of our business relationship (initiation, processing and termination of a contract) as well as in accordance with the statutory storage and documentation obligations arising from the Austrian Commercial Code (UGB) and the Federal Tax Code (BAO) or to assert, exercise or defend legal claims.
In addition, the storage period is also judged by the statutory limitation periods, which may be, for example, under the General Civil Code (ABGB) usually 30 years, in some cases, but only 3 years.
Basically, your data will therefore be deleted after complete execution of the contract, revocation of your consent or your objection, if the storage for the fulfillment of a legal obligation or for the establishment, exercise or defence of legal claims is not required. Further processing will only take place if you have expressly consented to the further use of your data or if we have reserved any further data processing that is permitted by law.
There is the possibility that anonymisation of the data is carried out instead of a deletion. In this case, any personal reference is irretrievably removed, which is why the data protection cancellation obligations no longer apply. In this case, no personal reference can be restored.
Under the GDPR you have the following rights:
Although we will strive to address any questions or concerns you may have, if you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority. In Austria the data protection authority is responsible.
As part of the business relationship, you only need to provide the personal information that is required to establish and conduct the business relationship or that we are required to collect by law. You are also required to notify us of any changes in your data. Without this data, we will usually have to refuse the conclusion of the contract or the execution of the contract or an existing contract can no longer be performed and consequently terminated.
We do not use automated decision-making according to Art. 22 GDPR.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
A cookie is a small text file that stores Internet settings. Almost every website uses this technology. It will be downloaded from your internet browser the first time you visit a webpage. The next time this website is accessed using the same device, the cookie and the information stored therein will either be returned to the website that created it (First Party Cookie) or sent to another website to which it belongs (Third Party Cookie). This will tell the web page that it has been viewed with this browser before, and in some cases will vary the content displayed.
Essential cookies, also called "strictly necessary", guarantee functions without which you could not use this website as intended. These cookies are used exclusively by us and are therefore called first party cookies. They are only stored on your computer during the current browser session. Absolutely necessary cookies: For the login function we have a so-called "session cookie". Without this cookie there is no login and thus no functions behind the login.
Furthermore, such cookies ensure, for example, the functionality of a change from http to https, and thus the compliance with increased security requirements for data transmission when changing pages. Consent for the use of essential cookies is not required.
Cookies that are not strictly required by law to be able to use the website still perform important tasks. Without these cookies, functions that allow comfortable browsing on our website, such as pre-filled forms, are no longer available. Made settings, such as a language selection cannot be saved and must therefore be queried again on each page. Used first party cookies, including further description:
This website uses Google Analytics, a web analysis service of Google Inc, (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). The use includes the Universal Analytics operating mode. This facilitates the assignment of data, sessions and interactions across several devices to a pseudonymous user ID and thus the analysis of a user's activities across devices.
This website uses the Visual Website Optimizer (VWO). With the help VWO we create user tests for the optimisation and further development of our website. VWO analyses static data about the use of our website. In addition, the tool is used as an A/B test tool. In the process, data such as the number of visitors, the click behaviour and the average active residence time of the website user are assigned to the corresponding test variants.
Session or some data for up to 10 years (all data are anonymous)
We also use so-called social plugins (hereinafter buttons) of the social networks:
on the website. When you visit our website, these buttons are disabled by default, ie they do not send any data to the respective social networks without your intervention. Before you can use the buttons, you must activate them with your click. The button will remain active until you disable it or delete your cookies.
This Policy was last updated in May 2018.